The current research was aimed at exploring the relation of managers’ ability in performing managerial three-fold roles with staffs’ productivity by considering the moderating role of managers’ personality characteristics within Shiraz’s Social Security Branches. The methodology is descriptive and falls under correlative type researches. The statistical population of this research consists of staffs at the Social Security Organization in the city of Shiraz who amounted to 367 people as well as managers of Social Security Branches who numbered 50 people. By using Krejesi and Morgan Table and via simple sampling method, the number of 186 staffs and 45 managers was selected. In this research, tools for gathering data involved inventories and three questionnaires were applied where the reliability of the questionnaires was measured based on Cronbach’s alpha coefficients. Cronbach’s alpha value for the Managers’ Personality Traits Inventory was 0/73, Managerial Roles Inventory, 0/79, and Staffs; Productivity Inventory 0/87. Data were analyzed via using PLS software, the path analysis research model and by using SPSS software as well as Pearson tests paired T, Wilcoxon and Man Whitney. Results pertaining to path analysis research model suggested that Managers’ Personality Traits modified the relation between managerial roles with staffs’ productivity in a positive way. Also, data analysis results illustrated that there was a significant relationship between the ability to conduct threefold managerial roles (decision making, information and communications roles) and staffs’ productivity. Also, ability in performing threefold managerial roles did have the capacity to predict staffs’ productivity. Therefore, all research hypotheses were confirmed.
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