ABSTRACT
This study evaluates the reliability, cost, and quality of electricity supply in Nigeria, focusing on selected service areas managed by the Power Holding Company of Nigeria (PHCN). Using a mixed-methods approach, the research involved collecting primary data through customer surveys and conducting field inspections of distribution networks. The survey provided insights into the quality of power supply, failure rates, and the associated customer inconvenience, while field observations detailed the technical state of distribution infrastructure. Descriptive statistical analysis revealed that the overall reliability and quality of the power supply are below 10% across surveyed regions, with significant seasonal variations. The findings highlight the urgent need for the redesign and re-planning of Nigeria’s electricity distribution networks. Key recommendations for enhancing both the reliability and quality of power supply are proposed.
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