ABSTRACT
Service-oriented motivation has been created to illustrate people’s motivation to join the public sector. The aim of this study is the formation of organizational citizenship behavior based on service-oriented motivation, social capital and organizational commitment. The research method is descriptive-correlation and type of the path analysis. Statistical population is included all employees of state-owned banks in Kerman. 220 participants out Of all the population were selected as the sample of the study. Four questionnaires were used to collect data that include: Questionnaires of service-oriented motivation, organizational citizenship behaviors, social capital and organizational commitment. Confirmatory factor analysis was conducted to determine validity of questionnaires. Cronbach’s alpha coefficient was calculated to measure the reliability, this coefficient for the questionnaires respectively, 0.83, 0.89, 0.91 and 0.90 were estimated. The data collected were analyzed with statistical software of Spss and Amos. Results showed that there is a significant positive relationship between service-oriented motivation and organizational commitment, organizational citizenship behavior and social capital. Finally, the mediator role of variables of the organizational citizenship behavior and organizational commitment was evaluated that mediating role of these two variables was not confirmed.
References
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