ABSTRACT
This work attempts to effectively compare standalone dedicated control channel congestion against industry benchmarks and competitor networks to identify areas for improvement and sets performance targets. Four mobile telecommunication networks operational in Yenagoa – Southern Nigeria were considered. Results obtained shows that 9mobile, Airtel and MTN performed within the regulator’s benchmark of 0.2% in most cases, while Globacom had many instances where her performance fell beyond the benchmark. The maximum values obtained within the period in view was 3.09% and it was gotten from 9mobile while the minimum value obtained was 0.00% and it was also from 9mobile. In the year 2020 all the networks had their values within the NCC’s benchmark, this affirms that it is possible for the networks to perform optimally if adequate measures are put in place for improved QoS.
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